Retales Docs
/Technical & Operational Standards
Section 01

Operational Architecture & Delivery Model

Retales India operates as an embedded digital infrastructure partner for YouTube channels, serial creators, and digital brands across India. Rather than transactional gig matchmaking, we assign dedicated production pods with internal quality control.

Dedicated Pod

Lead Editor + Designer

Consistent editors aligned with your channel's pacing, color palette, and audio aesthetics.

Supervision

Multi-Tier Internal QA

Every cut is inspected by an Editing Head before client review, catching sync, audio, and color flaws.

Coverage

Pan-India Reach

Full digital delivery serving creators and brands across Mumbai, Delhi NCR, Bengaluru, Hyderabad, and all states.

Section 02

Technical Specifications & Master Delivery Formats

All production deliverables conform to broadcast and platform-native distribution benchmarks.

Long-Form Video Master (16:9)

Target Platforms: YouTube 4K, OTT, Masterclasses, Brand Films

Resolution

3840 ร— 2160 (4K UHD) / 1080p

Codecs & Containers

Apple ProRes 422, H.264 / H.265 (MP4/MOV)

Target Bitrate

80 โ€“ 120 Mbps (4K) / 25 Mbps (1080p)

Audio Loudness

-14 LUFS (ยฑ1.0), True Peak -1.0 dBFS

High-CTR Thumbnail Packaging

Target Platforms: YouTube Suggested, Home Feed, Mobile Grid

Master Dimensions

3840 ร— 2160 (16:9 Canvas)

Web Upload File

1280 ร— 720 (Under 2MB PNG/JPG)

Typography Rules

Max 2-4 Words, High Contrast Stroke

Safe Zone Margin

Bottom-Right Timestamp Clearance

Vertical Video Repurposing (9:16)

Target Platforms: YouTube Shorts, Instagram Reels, TikTok

Resolution & Framing

1080 ร— 1920 (9:16 Vertical), Center-Weighted

Hook Retention Benchmark

Visual or Narrative Hook in First 3 Seconds

Subtitles & Audio

Kinetic Word-by-Word Sync + Audio Ducking

Section 03

Turnaround SLAs & Quality Control Protocols

We operate on strict, predictable sprint cycles to ensure creators never miss a publishing window.

Deliverable TierStandard Delivery SLAInternal QA ProtocolRevisions Window
Long-Form Episode (10โ€“30 min)Faster Deliveries (Sprint SLA)Editing Head + Audio Normalization Sign-offFaster Iteration Turnaround
Vertical Shorts Repurposing (3โ€“5 Cuts)Faster Sprint DeliverySubtitle Accuracy & Hook Retention AuditRapid Iteration Fixes
3x A/B Thumbnail PackageRapid Sprint TurnaroundMobile Contrast & Safe-Zone VerificationUnlimited Copy/Crop Tweaks
Direct Response UGC Ad SetFaster Sprint DeliveryAd Compliance & Hook Variation CheckVariant Hook Swaps Included
Section 04

Client Ingest & Asset Protocol

Streamlined intake procedures keep production fast and structured. Follow this standard folder schema when dropping assets into your private Retales drive:

Standard Ingest Folder Tree
โ”œโ”€โ”€ ๐Ÿ“ [EPISODE_ID]_[TITLE]/
โ”‚   โ”œโ”€โ”€ ๐Ÿ“ 01_Raw_Footage/         (Camera A, Camera B, Screen Records)
โ”‚   โ”œโ”€โ”€ ๐Ÿ“ 02_Sync_Audio/          (WAV / AIFF multi-track mic stems)
โ”‚   โ”œโ”€โ”€ ๐Ÿ“ 03_Brand_Assets/        (PNG logos, brand fonts, intro animations)
โ”‚   โ””โ”€โ”€ ๐Ÿ“„ 04_Brief_Notes.txt      (Hook timestamp hints, specific callouts)

Accepted Transfer Channels

Google Drive (Shared Workspace), Frame.io, Dropbox, or high-speed AWS S3 presigned drops.

Communication Protocol

Direct Slack / Discord channels or dedicated WhatsApp Operations Desk for asynchronous approvals.

Section 05

Billing, GST Invoicing & Commercial Terms

All commercial engagements with Retales India are fully compliant under Indian Goods and Services Tax (GST) regulations.

Legal Entity Name

Retales India

(Sole Proprietorship)

Tax Registration

GST Registered (State Code 07)

GSTIN issued on all B2B invoices

Services Accounting Code (SAC)

SAC 9983

Creative & Post-Production Services

Tax Applicability Rules:

  • Delhi Intra-State Clients: Invoiced with CGST (9%) + SGST (9%) = Total 18% GST.
  • Pan-India Inter-State Clients (All other states/UTs): Invoiced with IGST (18%).
  • Input Tax Credit (ITC):B2B invoices include the client's registered GSTIN and full HSN/SAC breakdowns to enable seamless 100% ITC claim.
  • Payment Cycles: Monthly retainer cycles are billed upfront on the 1st of each calendar month. Project sprints are milestone-based (50% upfront, 50% on master delivery).
Section 06

Intellectual Property Rights & Non-Disclosure (NDA)

Clear ownership and rigorous data privacy are foundational standards of every Retales partnership.

100% Client IP

Full Rights Transfer

Upon invoice settlement, 100% of copyrights and intellectual property for all edited video files, project timelines, and thumbnail graphics transfer unconditionally to the client.

Confidentiality

Strict NDA Protection

Unreleased footage, upcoming product launches, and sponsorship negotiations remain under strict non-disclosure. No asset is published or showcased without prior written approval.

Section 07

Corporate Registry & Official Desks

Authoritative corporate credentials, registered address, and official communication channels for Retales India.

Registered Office Address

808B, DLF Prime Tower, Pocket F, Okhla Phase I, Okhla Industrial Estate,
New Delhi, Delhi - 110020, India

MSME Status: Registered

Trademark: Filed (Class 35 & 41)

Service Area: All 28 States & 8 Union Territories across India

Official Communication Desks

General Support: hello@retales.in
Sales & Retainers: sales@retales.in
Grievance Officer: grievance@retales.in
General Phone: +91 9889889866
WhatsApp Helpdesk: +91 9889889866