Grievance redressal
How to raise a complaint with Retales India about your data, content, a payment or our service, who handles it, how fast we respond, and where to escalate.
On this page
#Grievance Officer
Our Grievance Officer handles complaints under the DPDP Act, 2023, the IT Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
- Business
- Retales India, a registered business in India
- Registered office
- DLF Prime Tower, Pocket F, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi 110020, India
- Grievance Officer
- Grievance Officer, Compliance and Legal Desk, grievance@retales.in
- Privacy and data requests
- grievance@retales.in (subject: "Data Principal Request")
- General support
- hello@retales.in
- Phone and WhatsApp
- +91 9889889866
#What you can complain about
- How we use, share, correct or delete your personal data.
- Content on Retales that breaks the law or our Acceptable use policy, or that shows you without consent.
- Someone impersonating you or Retales.
- A payment, invoice, refund or payout.
- The quality or delivery of our service.
- A decision we made about your content or account.
#How to raise a grievance
- Email usWrite to grievance@retales.in. Include your name, registered email, what happened, links or screenshots, and what you'd like us to do.
- Get a referenceWe acknowledge within 24 hours with a reference number.
- We look into itWe may ask for more details or proof of identity, and we'll keep you updated.
- DecisionWe resolve most grievances within 15 days and tell you what we did and why. Privacy grievances are always resolved within the 90 days the DPDP Rules allow, and usually within 30.
#If you're not satisfied
- Personal data
- Data Protection Board of India, through its online complaint portal
- Content decisions
- Grievance Appellate Committee, within 30 days of our decision
- Consumer complaints
- National Consumer Helpline (1915) or e-Daakhil
- Cyber fraud
- Call 1930 or report at cybercrime.gov.in
- EU and UK residents
- Your local data protection authority